Call-Center-Listings.com categorizes call center systems and outsourced services

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Company Name

Database Systems Corp.

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1118 E. Missouri

Phoenix, AZ 85014

United States

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Call Center Listings - Directory of Call Center Systems, Services, Solutions

Call Center Listings

Database Systems Corp. (DSC) provides inbound and outbound automatic call processing services and systems for various industries and applications. These include computer telephony integration, customer relationship management, automatic call distribution (ACD), interactive voice response (IVR), automatic dialers, etc.

Computer Telephony

Computer Telephony Integration (CTI) is a telecommunications term that describes technology which permits computers to control phone functions such as making and receiving voice, fax, and data phone calls. The integration of phone software and computer systems is a major development in the automated office.

Interactive Voice Response

Interactive Voice Response (IVR) is a technology that automates the personal interaction of telephone callers with the computerized phone system. Automated phone systems have used voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries are gathered from the caller to collect information and navigational data. Interactive voice response listings include IVR software, Hosted IVR, IVR systems, and IVR solutions.

Voice Broadcasting

Voice message broadcasting is a recent communication technology innovation that uses computers to send phone messages to hundreds or thousands of call recipients at one time. This technology has both business and community notification applications.

Emergency Notification

Emergency broadcasting software and phone system solutions are designed to contact members of your community during any type of emergency. These automatic dialers and phone systems and outsourcing services can deliver important messages to your residents quickly and efficiently. Should a natural or man-made disaster such as a hurricane or tornado threaten your area, we can provide emergency alerts and evacuation instructions immediately.

Answering Service

Database Systems Corp. provides a complete line of call processing phone services including automated answering services and call answering systems. DSC offers complete automatic phone answering services using our secure data center. Inbound calls are processed using our "Smart" interactive voice response (IVR) software that answers calls without an operator.