Difference between revisions of "UpdateThumbnail"
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− | Our thumbnails are provided by | + | Our thumbnails are provided by [[DomainTools.com]]. If a page is showing an incorrect thumbnail, or an outdated thumbnail, or not showing a thumbnail at all, it is possible to refresh thumbnails: |
− | # Open the | + | # Open the AboutUs page for the website. for example, www.AboutUs.org/Example.com |
− | # Look for the | + | # Look for the '''Website Information''' badge. It's usually on top. |
− | # Click on the | + | # Click on the [[DomainTools.com]] link. |
− | # When you see the outdated thumbnail to the right, click '''queue thumbnail for update''' link. | + | # When you see the outdated thumbnail to the right, click '''queue thumbnail for update''' link. |
− | # The thumbnail has now been queued to be updated. This can take up to a half an hour, but once it has been updated, the [[AboutUs.org]] page for this domain | + | ## If you've updated several thumbnails already, this option may not show. Try again after a while. |
− | # If the thumbnail doesn't update, | + | ## Or - if your website is on a server farm, [[DomainTools.com]] may need to be individually requested to update - please send and email to us at <email>0274b39b4977ee1a17eae9da6582e82a</email> |
− | # The update-thumbnail request at | + | # The thumbnail has now been queued to be updated. This can take up to a half an hour, but once it has been updated, the [[AboutUs.org]] page for this domain should have the new thumbnail. |
+ | ## If the thumbnail doesn't update, visit [[AboutUsLiveChat|AboutUs live chat]], and ask staff to 'purge' the page for you. (purge is reseting the page in our system) | ||
+ | # The update-thumbnail request at [[DomainTools.com|Domain Tools]] can be made once in a while, up to weekly or as long as monthly, and you know when the last request was made by checking the date above the thumbnail. For example: '''Thumbnail: 2007-04-19''' (keep in mind the initial call to create the thumbnail was probably made automatically.) | ||
[[Category:AboutUs:Glossary]] | [[Category:AboutUs:Glossary]] | ||
__NOTOC__ | __NOTOC__ |
Revision as of 17:53, 21 October 2008
Our thumbnails are provided by DomainTools.com. If a page is showing an incorrect thumbnail, or an outdated thumbnail, or not showing a thumbnail at all, it is possible to refresh thumbnails:
- Open the AboutUs page for the website. for example, www.AboutUs.org/Example.com
- Look for the Website Information badge. It's usually on top.
- Click on the DomainTools.com link.
- When you see the outdated thumbnail to the right, click queue thumbnail for update link.
- If you've updated several thumbnails already, this option may not show. Try again after a while.
- Or - if your website is on a server farm, DomainTools.com may need to be individually requested to update - please send and email to us at
- The thumbnail has now been queued to be updated. This can take up to a half an hour, but once it has been updated, the AboutUs.org page for this domain should have the new thumbnail.
- If the thumbnail doesn't update, visit AboutUs live chat, and ask staff to 'purge' the page for you. (purge is reseting the page in our system)
- The update-thumbnail request at Domain Tools can be made once in a while, up to weekly or as long as monthly, and you know when the last request was made by checking the date above the thumbnail. For example: Thumbnail: 2007-04-19 (keep in mind the initial call to create the thumbnail was probably made automatically.)