Difference between revisions of "UpdateThumbnail"

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< [[Help]]
Our thumbnails are provided by [[DomainTools.com]]. If a page is showing an incorrect thumbnail, or an outdated thumbnail, or not showing a thumbnail at all, it is possible to refresh thumbnails:
 
# Open the AboutUs page for the website. for example, www.AboutUs.org/Example.com
 
# Look for the '''Website Information''' badge. It's usually on top.
 
# Click on the [[DomainTools.com]] link.
 
# When you see the outdated thumbnail to the right, click '''queue thumbnail for update''' link.
 
## If you've updated several thumbnails already, this option may not show. Try again after a while.
 
## Or - if your website is on a server farm, [[DomainTools.com]] may need to be individually requested to update - please send and email to us at <email>0274b39b4977ee1a17eae9da6582e82a</email>
 
# The thumbnail has now been queued to be updated. This can take up to a half an hour, but once it has been updated, the [[AboutUs.org]] page for this domain should have the new thumbnail.
 
## If the thumbnail doesn't update, visit [[AboutUsLiveChat|AboutUs live chat]], and ask staff to 'purge' the page for you. (purge is reseting the page in our system)
 
# The update-thumbnail request at [[DomainTools.com|Domain Tools]] can be made once in a while, up to weekly or as long as monthly, and you know when the last request was made by checking the date above the thumbnail.  For example: '''Thumbnail: 2007-04-19''' (keep in mind the initial call to create the thumbnail was probably made automatically.)
 
  
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Thumbnails (snapshots of a site's homepage) are provided by {{LinkPair|DomainTools.com}} and AboutUs.org doesn't have control over them.
  
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[[Image:DomainToolsExampleLink.png|170px|right]]
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Please [http://www.domaintools.com click here to visit DomainTools.com] and search for your website. You can also link directly to the website's page on DomainTools, via the link on its AboutUs.org page (pictured at right).
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Then click "queue thumbnail for update/addition".  If the website's thumbnail has been updated recently, you may not see this option.
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<!--If a [[domain page]] is showing an outdated thumbnail or looks like the picture to the right it is possible to add and refresh thumbnails:
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[[Image:NoThumbnailScreenshot.png|thumb|150px|left|Turn '''this''' into a snapshot of the site's homepage via the DomainTools.com link]]
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# Open the AboutUs page for the website by searching for the website (like xyz.com) in the Find! bar above.
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# Look for the '''Website Information''' box (to the right)
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# Click on the [[DomainTools.com]] link in that box
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# Click "'''queue thumbnail for addition'''" or to update on, click "Show detailed view" or refresh the page so that the '''queue thumbnail for update''' link will appear.
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# If the link changes to say "(Thumbnail Queued)" the thumbnail has now been queued to be added or updated. This can take up to a few hours, but once it has been updated on DomainTools the [[AboutUs.org]] page for this domain should have the new thumbnail.-->
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Issues?
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* Sometimes [[DomainTools.com]] has sites marked as "Domain [[Parking Lots]]" that aren't.  If that's the case, please try [http://www.domaintools.com/about/contact-us/ contacting DomainTools.com].
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* If you've updated several thumbnails already or if the thumbnail has been updated recently, the option to queue the thumbnail for update may not show. Try again later, or [http://www.domaintools.com/about/contact-us/ contact DomainTools.com].
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* While AboutUs.org has pages for subdomains (like Blog.Website.com), DomainTools.com does not. So a page on AboutUs.org for a subdomain will not be able to have a thumbnail.
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__NOTOC__
 
[[Category:AboutUs:Glossary]]
 
[[Category:AboutUs:Glossary]]
__NOTOC__
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[[Category:Pages_with_broken_file_links]]

Latest revision as of 04:41, 5 November 2013

(visit) and AboutUs.org doesn't have control over them.

DomainToolsExampleLink.png

Please click here to visit DomainTools.com and search for your website. You can also link directly to the website's page on DomainTools, via the link on its AboutUs.org page (pictured at right).

Then click "queue thumbnail for update/addition". If the website's thumbnail has been updated recently, you may not see this option.


Issues?

  • Sometimes DomainTools.com has sites marked as "Domain Parking Lots" that aren't. If that's the case, please try contacting DomainTools.com.
  • If you've updated several thumbnails already or if the thumbnail has been updated recently, the option to queue the thumbnail for update may not show. Try again later, or contact DomainTools.com.
  • While AboutUs.org has pages for subdomains (like Blog.Website.com), DomainTools.com does not. So a page on AboutUs.org for a subdomain will not be able to have a thumbnail.


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