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Alles für Ihren perfekten Internet-Auftritt
- Brauerstr. 48
- D-76135 Karlsruhe GERMANY
- Schlund+Partner AG
- +49 721 91374 50, Fax: +49 721 91374 20
1&1 Internet (which might also be called 1 and 1 Internet or 1 & 1 Internet) is a piss-poor excuse for a service company, and I advise you to never use them for your web hosting, web site hosting, webhosting, internet service provider, or as your webhost. 1&1 Internet has possibly the worst customer support of any company I have ever dealt with in any industry. What follows is an e-mail I sent them this past weekend, to which I (of course) got no response from 1&1, not even from Andreas Gauger (Chairman of the Board), Ralph Dommermuth (Founder, CMO and CEO of United Internet, 1&1 Internet’s parent company), Achim Weiss (CTO).
What follows is an e-mail I sent to email@example.com, which (of course) went compleltley unanswered, in regard to the twenty seven (27) hours of downtime I had here at jeffcroft.com (and several other sites I host) late last week.
Update: About an hour after posting this, I got a response from 1&1 offering me a free month of hosting. Hard to say if this post had anything to do with it, but it sure feels a little contrived to me. While I wouldn’t really say they’ve made up for the frustration I dealt with, at least they did something. The e-mail they sent me is now included here, as well. Update #2 (March 4th): A week later, this entry is now the fourth result on a Google search for “1&1 Internet”. I don’t feel the least bit guilty. I gave them plenty of opportunity to make things right, and they wouldn’t do it (sorry, a free month isn’t good enough). http://www2.jeffcroft.com/blog/2006/feb/27/11-internet-is-the-devil/ http://www.google.com/search?q=complaints+1and1&hl=fr&rls=GGLJ%2CGGLJ%3A2006-25%2CGGLJ%3Afr
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