Difference between revisions of "Projects:ToughCases"
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(Obed changed "customer" to "community"; see CommunityService:IRC and CommunityService:ConcernsPage) |
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===What is this?=== | ===What is this?=== | ||
| − | '''I am unclear if this a project or task''' | + | '''I am unclear if this a project or task''' please edit the level as needed or let's discuss. [[User:Kasey|Kasey]] 16:56, 29 August 2007 (PDT) |
| + | : ''This is intended for 9/1-9/15 - and is categorized under [[:Category:CurrentCommunityTasks]]- is there a more fitting place- where did NeedsLove go? This is not altogether intuitive to me, so I am not sure where to put things yet''. [[User:Kasey|Kasey]] 21:40, 29 August 2007 (PDT) | ||
| + | :: Kasey, NeedsLove is gone, as a category. Everything going in [[:Category:CurrentCommunityTasks]] and that's where we build our prioritized lists for each period. TedErnst 21:51, 29 August 2007 (PDT) | ||
| − | * Getting Community team members educated, confident and comfortable dealing with Tough Cases. This could be edit wars, angry users, confused users, and general tough subjects in general. | + | * (came from Ray Wed. Aug 29) Getting Community team members educated, confident and comfortable dealing with Tough Cases. This could be edit wars, angry users, confused users, and general tough subjects in general. |
| + | * I think this is part of a group of tasks, including IRC community service and the complaints wiki page | ||
| + | * Ok, so how should it live- absorbed into IRC? ToughCases is in its way, a unique set of skills and experiences. Some folks may have experience and have dealt with such cases and others don't [[User:Kasey|Kasey]] 11:12, 31 August 2007 (PDT) | ||
| + | Aside: am finding trouble with the phrase ''customer service''- sounds automatic, inorganic. | ||
| + | : Obed changed "customer" to "community"; see [[CommunityService:IRC]] and [[CommunityService:ConcernsPage]] | ||
===Why we are doing this=== | ===Why we are doing this=== | ||
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=== Upside === | === Upside === | ||
| − | * | + | * We can turn angry people into valuable community members |
| + | * These people are often easier to get to click the "edit" button than the average user | ||
=== Downside === | === Downside === | ||
* This topic can be exceedingly difficult and requires both skill and patience. | * This topic can be exceedingly difficult and requires both skill and patience. | ||
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</noinclude> | </noinclude> | ||
| + | [[Category:CurrentCommunityTasks]] | ||
Latest revision as of 18:37, 31 August 2007