IntelliResponse Systems Inc.

Description

IntelliResponse Systems Inc., founded in February 2000, builds and sells self-service knowledge management and retrieval software to companies that are looking to improve their customer service.

The IntelliResponse Knowledge Base Management Software platform allows customers and service agents to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked.

With the IntelliResponse Answer Suite, a company web site, mobile application, social media channels and agent desktop can all be transformed by an engaging virtual agent, empowering customers to ask questions using normal, conversational language. The correct and complete answer is then instantly served to them in a variety of engaging ways.

Some of the world’s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, Harris Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University.

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