Difference between revisions of "UpdateThumbnail"

Our thumbnails are provided by DomainTools.com. If a page is showing an incorrect thumbnail, or an outdated thumbnail, or not showing a thumbnail at all, it is possible to refresh thumbnails:

1. Open the AboutUs page for the website. for example, www.AboutUs.org/Example.com
2. Look for the Website Information badge. It's usually on top.
3. Click on the DomainTools.com link.
4. Click queue thumbnail for update or addition link to the right of the page.
   1. If you've updated several thumbnails already, this option may not show. Try again after a while.
   2. Or - if your website is on a server farm, DomainTools.com may need to be individually requested to update - please send and email to us at
5. The thumbnail has now been queued to be updated. This can take up to a half an hour, but once it has been updated, the AboutUs.org page for this domain should have the new thumbnail.
   1. If the thumbnail doesn't update, visit AboutUs live chat, and ask staff to 'purge' the page for you. (purge is reseting the page in our system)
6. The update-thumbnail request at Domain Tools can be made once in a while, up to weekly or as long as monthly, and you know when the last request was made by checking the date above the thumbnail. For example: Thumbnail: 2007-04-19 (keep in mind the initial call to create the thumbnail was probably made automatically.)

(As of 14 Nov 08, this worked fine in FireFox 3.0, but not in IE 7.0 -- no thumbnail or update thumbnail link is visible in IE 7.0.)