Difference between revisions of "Implement Email Ticket System"
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| − | <noinclude><big>{{CommunityHeader}}</noinclude>{{ | + | <noinclude><big>{{CommunityHeader}}</noinclude>{{CompletedCommunityTask |
|name = Implement Email Ticket System | |name = Implement Email Ticket System | ||
|pairdays = 2 | |pairdays = 2 | ||
| − | |who = [[ | + | |who = [[?]]}}<noinclude></big> |
== '''Description''' == | == '''Description''' == | ||
| − | Implement the OTRS email ticketing software | + | Implement the [[OTRS]] email ticketing software |
| + | |||
=='''Why?'''== | =='''Why?'''== | ||
To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails. | To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails. | ||
| Line 11: | Line 12: | ||
=='''Done When'''== | =='''Done When'''== | ||
* <s>The software has been installed</s> | * <s>The software has been installed</s> | ||
| − | * The software has been configured | + | * <s>The software has been configured</s> |
| − | :* <email>e2ce7c4406065cac848ad4e72d7fdfed</email> and <email>c6c307f6afe031cc95e0cde29e613670</email> goes to OTRS. | + | :* <s><email>e2ce7c4406065cac848ad4e72d7fdfed</email> and <email>c6c307f6afe031cc95e0cde29e613670</email> goes to OTRS.</s> |
* This [[SupportEmailLog|page]] is no longer needed. | * This [[SupportEmailLog|page]] is no longer needed. | ||
* All staff have been trained | * All staff have been trained | ||
| Line 21: | Line 22: | ||
=='''Discussion'''== | =='''Discussion'''== | ||
| − | + | === It works! === | |
| − | + | Asad, Mark, Ted, Kristina and Kasey know how to use this. Kasey does not yet have a login of her own. She's using Ted's. [[User:TedErnst|TedErnst]] | <small>[[User talk:TedErnst|talk]]</small> 08:42, 20 October 2007 (PDT) | |
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=='''[[CommunityTaskLead|Task Lead]]'''== | =='''[[CommunityTaskLead|Task Lead]]'''== | ||
* [[Ethan Devenport]] | * [[Ethan Devenport]] | ||
| − | |||
=='''Resource Estimate'''== | =='''Resource Estimate'''== | ||
| Line 43: | Line 39: | ||
* Sign off Person: | * Sign off Person: | ||
* Sign off Date: | * Sign off Date: | ||
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</noinclude> | </noinclude> | ||
Latest revision as of 22:48, 26 November 2007
Description
Implement the OTRS email ticketing software
Why?
To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails.
Done When
-
The software has been installed -
The software has been configured
-
and 
goes to OTRS.
-
and 
goes to OTRS.- This page is no longer needed.
- All staff have been trained
- Review if this works for everyone
Useful Links
>
Discussion
It works!
Asad, Mark, Ted, Kristina and Kasey know how to use this. Kasey does not yet have a login of her own. She's using Ted's. TedErnst | talk 08:42, 20 October 2007 (PDT)
Task Lead
Resource Estimate
- Pair Days: 2
- Dollar Cost @ PairDayCost per pair day:
Evaluator
- Evaluator:
Task Evaluation
- How the task went:
- Sign off Person:
- Sign off Date: