vCustomer.com Business Process Outsourcing to the Philippines & India

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Title

vCustomer is a leading and fastest growing US-based contact center, Business Process Outsourcing (BPO) service provider and call center in India.

Description

vCustomer has a 10+ year history of delivering innovative solutions and services to consumer focused companies globally. vCustomer's expertise lies in the areas of Sales and Marketing Outreach, Customer Support and Technical helpdesk.

vCustomer partners with its clients to create custom solutions that cover all communications channels to create an integrated approach to customer outreach. vCustomer uses a consultative approach to implement the most cost effective solution by leveraging its knowledge driven and highly automated Customer Interaction Platform. This scalable cloud based solution combines traditional live voice support with the latest social media enabled web and mobile technology.

vCustomer deploys its 4000+ global workforce from its managed centers and via work-at-home capabilities from multiple locations worldwide. Our employees, who have consistently voted vCustomer as one of the world’s highest rated companies in employee satisfaction, deliver 24x7 services for our 75 global clients including 20 Fortune 500 brands and 10 compelling technology startups.

Languages

English

Address

PO Box 2339,

Kirkland, WA 98033 US

Contact

VCustomer Corporation, Web Master

+1 425 525 1100, Fax: +1 425 525 1101

Additional Information

vCustomer’s ‘solutions’ approach ensures operational excellence through efficient real time responses focused on issues that impact customer satisfaction, through proactive monitoring and reporting. Our operational systems react to customers needs in real time.

vCustomer’s state-of-the-art, analytics and readily asccessible web reports, enable our clients to better understand their end-customer behavior and provide insights that empower more informed management decisions associated with Packaging, Promotions, Pricing, and business partner relationships.

The reports provided to customers are the same that are used by vCustomer to measure, optimize, and continuously improve service processes to meet the business objectives of our clients. This information captured is leveraged by cross-functional teams across vCustomer including Operations, Client Management, and Technology teams to continuously monitor and enhance the service value delivered to each client , while also ensuring utmost transparency in customer support services. Further in-house development can generate customized reports to meet specific needs of the client management team.