Go4ivr.com

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ivr,ivr software,ivr solutions,ivr systems,ivr application,ivr company

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The first part of the sentence (in italics) is fixed, and the second part (bold) is picked from a database. The fixed part is pre- recorded (or canned) voice file, which never changes. However, the second part changes from caller to caller. The account balance number is picked from the database or calculated, converted to voice and spoken out. The conversion for numbers, currencies, dates and characters (“ A”, “B”, “C”, etc) can happen automatically inside the IVR. For doing this IVR system must incorporate algorithms for the languages (e.g. English, Hindi) that it supports. Hence you should specify the languages that you want the IVR to support, and explicitly confirm with the vendor that it is possible.