CallCenterTalk.com Forum dedicated to outsourcing work for call centers
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Call Center Forum - Index
Description
Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house telemarketing group. Telemarketing services can be broken into two major categories: inbound and outbound.
An outbound call center is a common tool businesses employ to conduct telemarketing projects. Telemarketing has become a very big part of businesses that want to be successful. It allows companies to gain a better understanding of what their customers want in a product.
An inbound call center is a separate office where companies will receive calls from their customers. These phones calls usually deal with problems or questions that a customer may have about an item or service that they have just purchased. Sometimes the callers are willing to be patient, while other times they are not in a good mood.
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