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- BELLEVUE, WA April 28, 2004 -� Fuze Digital Solutions today announced that Turbine Entertainment Software Corp., a premier provider of online subscription entertainment, will use the Fuze Q&A Suite as Turbine�s online knowledge base and incident management system for massively multiplayer online role-playing games. Since reclaiming ownership of the Asheron�s Call® franchise license from Microsoft in January 2004, Turbine has made major strides to ramp up customer service and in-game and technical support for its online subscription entertainment. The Fuze Q&A Suite is viewed to be a critical piece to providing the full-service back-end infrastructure to support this mission. �Turbine�s decision to utilize the Fuze Q&A Suite came down to ease-of-use of the product and overall cost of operation,� said Mike Hogan, executive director, Technology and Support Services, Turbine Entertainment Software. �Fuze was proactive in meeting our needs right from the start, developing a custom site well ahead of launch that required virtually no training of our staff.� The Fuze Q&A Suite enables Turbine to extend an extensive and evolving knowledge base to all players via the Web, which allows people to easily search for answers to their questions and issues. If gamers can�t find their answers, they can easily submit their query via the web site and a customer service rep will respond via email. �Fuze is extremely happy to partner with one of the most successful companies in the online video games industry,� said Chuck Van Court, CEO of Fuze. �The Fuze solution provides real value to Turbine and its customers as a convenient, 24/7 alternative to phone and chat support that provides accurate and reliable information.� About Turbine Entertainment Software Corp. Headquartered in Westwood, Mass., Turbine Entertainment Software Corp. is a premier provider of online subscription entertainment. Formed in 1994 and employing more than 150 employees on two coasts, the company is one of the largest online game studios in North America.
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