Ccbn.org
Title
Benchmarking - International Contact Center Benchmarking Consortium
Description
Excerpted from the website description:
- Benchmarking is a critical facet of a Call Center organization. The goal of ICCBC is to provide useful benchmarking data to Call Center managers.
Languages
English
Address
- 4606 FM1960 West Suite 250
- Houston TX 77069 US
Additional Information
Related Domains
External Links
- Alexa: Ccbn.org
- WHOIS for Ccbn.org
Categories:
- 24
- 7
- ACD
- Answer
- Association
- Back Office
- Benchmarking
- Benchmarking Call Centers
- Best Practices
- CTI
- Call
- Call Blending
- Call Handling
- Call Pickup Time
- Call Volume
- Capacity
- Capacity Management
- Center
- Centers
- Clearinghouses
- Consortium
- Consortiums
- Council
- Customer
- Customer Service
- Data
- Database
- Databases
- Dial
- Exchange
- Exchanges
- Group
- Inbound
- Initiate
- International
- Measures
- Metrics
- Networks
- Organization
- Performance
- Process Improvement
- Reengineering
- Research
- Seats
- Service
- Studies
- Telemarketing
- Time Per Call
- Training
- Vendors
- Wait Time