Implement Email Ticket System

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OurWork (2) Implement Email Ticket System (Who?)

OLDOLD

Description

Implement the OTRS email ticketing software

Why?

To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails.

Done When

• The software has been installed
• The software has been configured
• All staff have been trained
• Review if this works for everyone
• goes to OTRS.

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Task Lead

• Task Lead: Scott Keeler
• Ethan Devenport
• Simon Koldyk

Resource Estimate

• Pair Days: 2
• Dollar Cost @ PairDayCost per pair day:

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