Aros.net
Arosnet Internet Services
Introduction
ArosNet is currently having difficulties, but is not out of business - yet. The Salt Lake Tribune ran an article on Feb 20, 2007 giving correct information. You can also read more about ArosNet customer service issues by watching Get Gephardt here: Company Leaves Customers Without Internet Access.
The owner of ArosNet, Michael Winsett, was booked into Jail today (Mar 1, 2007). According to the Salt Lake Tribune, he has been sentenced to a 30-day jail term, with all but five days suspended - on condition Winsett return furniture and computer equipment he had illegally removed after being evicted from ArosNet's old offices. You can read more about this story by going here: ArosNet owner booked into jail.
ArosNet's webpage lists their new technical support number: 1-800-313-9782 They are outsourcing their e-mail through a 3rd party, us89.net The number mentioned above goes to them. They will only help with e-mail issues. For all other ISP related issues, you are currently up the creek, without a paddle. Just try to contact anyone actually at aros, regarding billing, payments, refunds, etc. and you will be out of luck. The tech reps at us89.net say their only contact with aros people is billing@aros.net So far, numeroous messages sent there have not been replied to.
Does anyone know how to contact an actual aros.net person?
[there's no e-mail in jail]
ArosNet Internet Services has been providing premier Internet service to the Wasatch Front since 1995. ArosNet offers Internet access to Salt Lake City, Provo, Park City, Ogden, Brigham City, Logan and Tooele, and DSL access throughout Utah. All good things must come to an end. Aros, as we used to know it, is now long gone.
Contact Information
Here at ArosNet, our reputation is built on our friendly sales staff, our helpful tech support team, and our kind billing representatives. Sadly, that reputation was ruined when the new owner took over last year. If you have any questions, comments, or suggestions, please contact us.
Contact
- ArosNet Inc
-
- 801 532 2767
Address
- 28 South 400 East
- Salt Lake City UT 84111 US
Additional Information
Languages
English
Discussion
Community Review
Aros.net has changed the support phone number; they can be reached at 800-313-9827.
The phone number given below was disconnected months ago. Like every other Aros.Net related phone number, it is not currently worked. The previous current local number, 924-0248, works only after hours, when it will tell you to leave a message that will then never be returned.
Aros.Net, where are you?
We have been with this company since they were KDC Online back in the mid-90's. This is the second outage in the past two weeks, but at least with the previous one, they had a phone message that said they were aware of the problem, and it was self-limiting. Gephardt's article says that at this point you can at least pick up your email via their website. WRONG. I was able to log on intermittently over the weekend to their site courtesy of a friend (this is really great when a customer can't log on but a customer of a competitor can). I was never able to pick up my email via the site, so I don't know who told HIM you can do this at this time (this is normally a function of the website, but everything went to heck on Friday). I did get my Internet access back early Monday afternoon, but the site has been down since then anyway. The only time the phone seems to work is after hours, when it will tell you to leave a message that will then never be returned. Mike's number is on the eviction notice posted at the old address; his answering machine (it's an out of state area code) says, "I don't often check my messages, so please page me." We're at 24 hours and counting since I tried that. Apparently a whole lot of us disgruntled customers have complained to the Utah Commerce Commission and will likely file complaints. (Mike Winsett's number is 503-754-6394 for any who want to check it out).
I had decided to stick with Aros.Net when Internet access was restored yesterday afternoon (figured that was a show of good faith), but the Trib article quoted these fools as saying things would be working by last night, and I still have no way to access my email. They blamed Qwest; when I talked to Qwest, as far as Qwest was concerned, the Arosnet people had skipped town. With their dwindling number of clients (we only didn't jump ship because of the time it seemed it would take us to get a DSL connection through another server), you'd think they could at least set up an automatic dialer to call and say they're here, they haven't skipped town, and service will be restored shortly, at which time they'll be offering a big fat rebate for those who stuck with them.
- Karen Webb
- Centerville
Followup from Dave Andersen, 3/5/2007: ArosNet didn't start out as KDC Online. The ownership history is: It started as ArosNet, was incorporated in 1995 by Bjorn Ablad, Kent Lewin, and Dennis King. I became a co-owner a few months later. In 1998, I sold my shares to my three partners. Dennis King left in about 2000, though I need to check that date. Bjorn and Kent ran things until March 10, 2005, when they sold ArosNet to its current owner and CEO, Michael Winsett. If you're reading this article, you're probably familiar with how things have gone since then.
Arosnet
- They have been great for years. For the last week they have been absolute crap. Completely down for days. No notification other that a really bad recording when you call. I am sure that there are thousands of people like me that can't even get to my email.
I will change providers as soon as possible.
- posted by Anonymous on Feb 1, 2007, 4:19 pm
Aros.Net should provide a redirect for our email and a refund
- They must have known this was coming and to leave their customers in a lurch is unforgivable! Typical of business these days!
- posted by Anonymous on Feb 20, 2007, 10:32 pm
It's 26 Feb and their systems are still down
Is aros.net still trying to point the finger at Qwest?
Feb 27, email still down
March 16th and you still can't contact any business or technical person at aros.net This company is dead as dead. Are there any customers left?
- posted by Anonymous on Feb 27, 2007, 7:09 pm
Related Domains
External Links
- Alexa: Aros.net