Difference between revisions of "Implement Email Ticket System"
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Revision as of 19:35, 2 September 2007
Description
Implement the OTRS email ticketing software
Why?
To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails.
Done When
-
The software has been installed - The software has been configured
- All staff have been trained
- Review if this works for everyone
Useful Links
>
Discussion
>
Task Lead
- Task Lead: Scott Keeler
- Ethan Devenport
- Simon Koldyk
Resource Estimate
- Pair Days: 2
- Dollar Cost @ PairDayCost per pair day:
Evaluator
- Evaluator:
Task Evaluation
- How the task went:
- Sign off Person:
- Sign off Date:
