Difference between revisions of "KayakO.com"

Title

Help Desk Software, Customer Service Software, Customer Support Software

Description

Kayako is a leading global provider of powerful and intuitive solutions for business users seeking to efficiently offer help-desk support to a customerbase without commanding changes to their existing infrastructures. Headquartered in India, Kayako Infotech Ltd. is a privately held company founded in 1999. In November 2001, Kayako introduced eSupport, a web-based help desk management software solution designed to streamline issue management activities and later with the introduction of LiveResponse, a Live Support management system in July 2002 it became a reputed brand name for support products. In June 2003, Kayako introduced v2 of their products revolutionizing the support industry with features available only in enterprise products. In Summer of 2005, Kayako announced the release of v3 of their products stretching the boundries further.

According to a recent report by eMarketer, spending on help desk, call center and other CRM applications will grow to $13.4 billion by the end of 2006. As this trend continues, organizations are increasingly turning to the Internet to streamline their business operations and maintain a competitive edge. eSupport, a web-based help desk solution from Kayako, offers a simple, centralized way to gain control over information, issues and tasks within a group or department, or throughout an organization, streamlining workflow, eliminating lost issues and delays, enabling seamless collaboration and speeding issue resolution and support.

Organizations can also leverage the web to speed support and reduce operating costs by providing self-service online, enabling customers and other users to search for solutions and submit issues and requests and track their status on their own. According to Frost & Sullivan, web-based self-service knowledge bases dramatically reduce support costs, while improving an organization’s ability to respond to customer needs. META Group notes that by 2007, 70% of IT help desk organizations will rely on web-based, e-service management strategies to consolidate problem, service and information support, facilitating automated and self-service strategies.

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• Alexa: KayakO.com