Difference between revisions of "Servage.net"

Title

Servage.net - the worst choice you can make... LOVE the security flaws

I have tried working with Servage.net. It is a miserable failure... because THEY are a miserable failure. NO ONE should EVER use them.

The web pages were so slow and cron and php would crawl, so I resorted for a while just using them for IMAP and FTP.

And then I backed up my office computers to FTP, on an account ONLY ever used by me... it took a lot of time. And then some Servage sysadmin went through my files and randomly deleted some (not all) and then sent me a message that I was using too much disk space (I was paying for and credited with bonuses that gave me 750GB, and I used 400GB for backups) AND they were going to delete anything they thought was copyrighted material.

They are friggin amateurs.

There are also wild differences in their different IMAP/POP servers. For example, srv15 will NOT work with iPhones, but srv9 and srv11 will.

There is also no SSL for email, they use vulnerable and antiquated ports to send and receive. They might as well just forward copies of all your emails to the myriad of Eastern European hackers that sift through their servers every day.

They also suffer from routine and inexplicable service outages. If you can access your email via webmail when client access fails - which happens to be about 4 hours of every week - and contact management, all they say is that "there is not problem so you must be doing something wrong".

Their customer service is a combination of keeping their head in the sand and outright lying to their clients.

There is no phone number to call, and their customer service email system (actually a web interface, which does no good when their own site goes down along with yours, which is often) is just full of emoticons and NEVER provides a real answer. They either deny there is a problem or give a :( like that is going to help your business and communications.

Furthermore, there is a glaring security problem with their client login. To wit, if you:

Log in the the CP as Domain A, then go to a different web page or even close the browser and then log into the CP as Domain B, you are taken to the the CP for Domain A even after Domain B's login being accepted. ONLY if you log out and quit the browser will you be limited to the CP for Domain A. This happens on all my Macs, running Safari OR Firefox 2.

I wrote into Servage about this very problem months ago... and they told me that it was impossible. Yet I still do it. I jacked into a client's website and created an paralell FTP account for myself to access his private files just to demonstrate. And Servage still denied that I did it.

In short, Servage should be run out of this business. They don't deserve at all to even be in the industry.

I quit my account AND I am posting this review/tip in as many places as I possibly can.

But here is what the servage.net salesman said (and they have deleted my previous comments):

Description

Customer Testimonials

The truth is that our customers love our service. We have listed just some of our customer testimonials that we receive on a daily basis. Some real quotes from our happy customers:

"I just wanted to take a minute to say how awsome your service is. It is by far the best around, even when talking of companies that charge more than twice what you guys do. I have dealt with a few companies in the past and must say, none of them even come close to the level of extremely fast, helpful, and friendly service you guys have.

"Just wanted to take a moment to say thanks for the great support we get from the Servage staff. A big Thumbs Up! :-)"

read more

I DO NOT BELIEVE THIS TESTIMONIAL AT ALL... UNLESS IT WAS WRITTEN BY THE OWNER'S MOM TO MAKE HIM FEEL BETTER.

Languages

English

Address

Neustadt 16

Flensburg, 24939 GERMANY

Contact

Servage GmbH

+39 0461 16098358, Fax: +39 0461 16098359

Additional Information

Community Reviews

REAL Customer Testimonials:

I had my account arbitrarily suspended even though I was nowhere near the bandwidth restrictions advertised. They shut it down on only two hours notice and left a big glaring page saying "account suspended" and ruined my website's growing traffic.

You also cannot contact real people as all of their emails are automated. I would definately NOT recommend servage.net if you plan on running a website with more than 4000 unique daily visitors.

Servage.net support is a joke! I have been with Servage for several years now and have NEVER received a quick or satisfactory response to ANY problem that I have had. Once you raise a ticket they respond quickly (obviously because they only monitor primary response times) with some inane "help" which completely misses the point of your problem. It then takes days of going around in circles before you eventually give up. If I didn't have so many domains hosted with them I would have left them a long time ago - as it is I'm stuck with this appalling host  :o( - steer well clear!

I agree that servage is a terrible host! I had registered a domain while using them for hosting, once I realized how terrible the hosting was I canceled. Now they have essentially stole my domain and will not allow me to control it to point to a new server. According to them the only way that I can use it is to re-sign up with them and host it there. This is totally unethical. Beware they are crooks!!

Added 8/19/08: Servage is probably the worst choice you can make, even for a very low traffic personal site/email address. Their customer service is beyond abysmal, really nothing more than a bunch of bad-English emoticons telling you they have no idea what your problem is and that whatever is going wrong is a user error, when that is plainly not the case. I used to refer them to clients and got about 25 people and businesses to use them, and in the last three months there are multiple, random service outages. FTP just shuts off uploads with no explanation. Web pages just partially load and incoming/outgoing email just fails, be it POP or IMAP... and through all of this, anyone at Servage denies there is a problem and offers a :) like that is going to make everything okay...

Servage was cheap and reliable on a small-business scale but now there is no way in h**l I would refer them to anyone for any reason, ever. They had the cheapest IMAP service available and after 18 months of fairly reliable service, they have just fallen apart and are litereally worthless. I am searching for a business to transfer every single one of my clients to because servage.net is so bad... I will not even use them for the 4 years of free service I get from all the referrals. RUN AWAY FAST AND FIND ANYONE ELSE. A monkey with an ethernet cable offers better service.

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External Links

• Alexa: Servage.net