Difference between revisions of "Implement Email Ticket System"
(→'''Done When''') |
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* All staff have been trained | * All staff have been trained | ||
* Review if this works for everyone | * Review if this works for everyone | ||
| + | * <email>e2ce7c4406065cac848ad4e72d7fdfed</email> goes to OTRS. | ||
=='''Useful Links'''== | =='''Useful Links'''== | ||
Revision as of 06:11, 3 September 2007
Description
Implement the OTRS email ticketing software
Why?
To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails.
Done When
-
The software has been installed - The software has been configured
- All staff have been trained
- Review if this works for everyone
-
goes to OTRS.
goes to OTRS.Useful Links
>
Discussion
>
Task Lead
- Task Lead: Scott Keeler
- Ethan Devenport
- Simon Koldyk
Resource Estimate
- Pair Days: 2
- Dollar Cost @ PairDayCost per pair day:
Evaluator
- Evaluator:
Task Evaluation
- How the task went:
- Sign off Person:
- Sign off Date:
