Difference between revisions of "Projects:ToughCases"
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* (came from Ray Wed. Aug 29) Getting Community team members educated, confident and comfortable dealing with Tough Cases. This could be edit wars, angry users, confused users, and general tough subjects in general. | * (came from Ray Wed. Aug 29) Getting Community team members educated, confident and comfortable dealing with Tough Cases. This could be edit wars, angry users, confused users, and general tough subjects in general. | ||
* I think this is part of a group of tasks, including IRC customer service and the complaints wiki page | * I think this is part of a group of tasks, including IRC customer service and the complaints wiki page | ||
| + | * Ok, so how should it live- absorbed into IRC? ToughCases is in its way, a unique set of skills and experiences. Some folks may have experience and have dealt with such cases and others don't [[User:Kasey|Kasey]] 11:12, 31 August 2007 (PDT) | ||
| + | Aside: am finding trouble with the phrase ''customer service''- sounds automatic, inorganic. | ||
===Why we are doing this=== | ===Why we are doing this=== | ||
Revision as of 18:12, 31 August 2007
