Difference between revisions of "Projects:ToughCases"
m (Projects:Tough Cases moved to Projects:ToughCases: FixName) |
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* (came from Ray Wed. Aug 29) Getting Community team members educated, confident and comfortable dealing with Tough Cases. This could be edit wars, angry users, confused users, and general tough subjects in general. | * (came from Ray Wed. Aug 29) Getting Community team members educated, confident and comfortable dealing with Tough Cases. This could be edit wars, angry users, confused users, and general tough subjects in general. | ||
| + | * I think this is part of a group of tasks, including IRC customer service and the complaints wiki page | ||
===Why we are doing this=== | ===Why we are doing this=== | ||
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=== Upside === | === Upside === | ||
| − | * | + | * We can turn angry people into valuable community members |
| + | * These people are often easier to get to click the "edit" button than the average user | ||
=== Downside === | === Downside === | ||
* This topic can be exceedingly difficult and requires both skill and patience. | * This topic can be exceedingly difficult and requires both skill and patience. | ||
Revision as of 00:29, 30 August 2007
