Difference between revisions of "Implement Email Ticket System"
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=== It works! === | === It works! === | ||
The system is now up and running and is receiving emails form <email>c6c307f6afe031cc95e0cde29e613670</email> and <email>e2ce7c4406065cac848ad4e72d7fdfed</email>, all current people are still receiving the emails that use to be. You can use the sytem to reply to ticket but you still have to note it on [[SupportEmailLog]] until we get everything moved over and all the people needed on the new system. --[[User:Simon Koldyk|Simon]] | <small>[[User talk:Simon Koldyk|talk]]</small> 20:58, 6 September 2007 (PDT) | The system is now up and running and is receiving emails form <email>c6c307f6afe031cc95e0cde29e613670</email> and <email>e2ce7c4406065cac848ad4e72d7fdfed</email>, all current people are still receiving the emails that use to be. You can use the sytem to reply to ticket but you still have to note it on [[SupportEmailLog]] until we get everything moved over and all the people needed on the new system. --[[User:Simon Koldyk|Simon]] | <small>[[User talk:Simon Koldyk|talk]]</small> 20:58, 6 September 2007 (PDT) | ||
| + | === Where are we? === | ||
| + | I emailed EthanD today to ask about where we are. [[User:TedErnst|TedErnst]] | <small>[[User talk:TedErnst|talk]]</small> 16:08, 12 October 2007 (PDT) | ||
=='''[[CommunityTaskLead|Task Lead]]'''== | =='''[[CommunityTaskLead|Task Lead]]'''== | ||
Revision as of 23:08, 12 October 2007
Description
Implement the OTRS email ticketing software
Why?
To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails.
Done When
-
The software has been installed -
The software has been configured
-
and 
goes to OTRS.
-
- This page is no longer needed.
- All staff have been trained
- Review if this works for everyone
Useful Links
>
Discussion
It works!
The system is now up and running and is receiving emails form 
and 
, all current people are still receiving the emails that use to be. You can use the sytem to reply to ticket but you still have to note it on SupportEmailLog until we get everything moved over and all the people needed on the new system. --Simon | talk 20:58, 6 September 2007 (PDT)
Where are we?
I emailed EthanD today to ask about where we are. TedErnst | talk 16:08, 12 October 2007 (PDT)
Task Lead
Resource Estimate
- Pair Days: 2
- Dollar Cost @ PairDayCost per pair day:
Evaluator
- Evaluator:
Task Evaluation
- How the task went:
- Sign off Person:
- Sign off Date:
