Difference between revisions of "Implement Email Ticket System"
John Stanton (talk | contribs) (integration of VOIP voicemail into otrs) |
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* Our VOIP phone system can now generate emails for each voice mail left. The email actually contains the voice mail as a .wav attachment so calls can now be sent to the ticketing system -or- sent to the <email>43d3127eea6a8c92e8418bcf3f2f44db</email> -or- however is best to process them. [[User:John Stanton|John]] 20:14, 6 September 2007 (PDT) | * Our VOIP phone system can now generate emails for each voice mail left. The email actually contains the voice mail as a .wav attachment so calls can now be sent to the ticketing system -or- sent to the <email>43d3127eea6a8c92e8418bcf3f2f44db</email> -or- however is best to process them. [[User:John Stanton|John]] 20:14, 6 September 2007 (PDT) | ||
| + | :* How do you want this to work? Is this for a main phone inbox? --[[User:Simon Koldyk|Simon]] | <small>[[User talk:Simon Koldyk|talk]]</small> 20:55, 6 September 2007 (PDT) | ||
=='''[[CommunityTaskLead|Task Lead]]'''== | =='''[[CommunityTaskLead|Task Lead]]'''== | ||
Revision as of 03:55, 7 September 2007
Description
Implement the OTRS email ticketing software
Why?
To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails.
Done When
-
The software has been installed - The software has been configured
-
and 
goes to OTRS.
-
goes to OTRS.- This page is no longer needed.
- All staff have been trained
- Review if this works for everyone
Useful Links
>
Discussion
An update on this, most of the user accounts have been created, just a couple of testing things to be done. Like create 
account and have 
emails go there as well as where they currently go so that in case there is a problem the emails are still going to people who currently deal with them. I also need to create some tutorials for this, and teach the rest of the people that are going to use it.
The system now receives emails that come from , just need to train people and they have it start working.
- Our VOIP phone system can now generate emails for each voice mail left. The email actually contains the voice mail as a .wav attachment so calls can now be sent to the ticketing system -or- sent to the
-or- however is best to process them. John 20:14, 6 September 2007 (PDT)
Task Lead
Resource Estimate
- Pair Days: 2
- Dollar Cost @ PairDayCost per pair day:
Evaluator
- Evaluator:
Task Evaluation
- How the task went:
- Sign off Person:
- Sign off Date:
