Difference between revisions of "Implement Email Ticket System"
(→'''Task Lead''') |
(→'''Done When''') |
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| Line 12: | Line 12: | ||
* <s>The software has been installed</s> | * <s>The software has been installed</s> | ||
* The software has been configured | * The software has been configured | ||
| − | :* <email>e2ce7c4406065cac848ad4e72d7fdfed</email> goes to OTRS. | + | :* <email>e2ce7c4406065cac848ad4e72d7fdfed</email> and <email>c6c307f6afe031cc95e0cde29e613670</email> goes to OTRS. |
| + | * This [[SupportEmailLog|page]] is no longer needed. | ||
* All staff have been trained | * All staff have been trained | ||
* Review if this works for everyone | * Review if this works for everyone | ||
Revision as of 06:32, 4 September 2007
Description
Implement the OTRS email ticketing software
Why?
To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails.
Done When
-
The software has been installed - The software has been configured
-
and 
goes to OTRS.
-
goes to OTRS.- This page is no longer needed.
- All staff have been trained
- Review if this works for everyone
Useful Links
>
Discussion
An update on this, most of the user accounts have been created, just a couple of testing things to be done. Like create 
account and have 
emails go there as well as where they currently go so that in case there is a problem the emails are still going to people who currently deal with them. I also need to create some tutorials for this, and teach the rest of the people that are going to use it.
Task Lead
Resource Estimate
- Pair Days: 2
- Dollar Cost @ PairDayCost per pair day:
Evaluator
- Evaluator:
Task Evaluation
- How the task went:
- Sign off Person:
- Sign off Date:
