Customer Experience Management Middle East 2015
Description
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Categories:
- AboutUs AutoGen
- Customer Experience
- Voice of the customer
- Customer insights/feedback/complaints
- The moment of truth
- Seamless omni channel
- middleware software
- data repositories
- cloud databases
- time business-customer (B2C) communications
- online purchase portals
- mobile apps
- customer insights
- Market metrics
- voice of the customer (VOC)
- biometrics
- interactive voice response (IVR)
- Customer Effort Scores (CES
- Transactional Net Promoter Scores (TNPS):
- Customer Experience Index (CXi)
- touch-points
- Management buy-in
- employee engagement
- Benchmarking
- Data Sharing
- Industry partners
- Loyalty – rewards programs
- Digital CEM
- customer-centric
- digital transformation
- customer segments
- key performance indicators (KPIs
- mystery shoppers
- surveys
- customer satisfaction
- customer loyalty
- Loyalty programs
- Resolution rate
- Customer-centric culture
- Total customer experience
- CEM
- Return on Expectation (ROE)
- Return on Investment
- Chief Customer Officer
- Digital
- Analytics
- Insights
- WOW moments
- Contact Centre
- CX
- omni-channel integration
- CRM
- data
- citizen happiness
- e-service
- E-government
- Robots
- Artificial Intelligience
- Drones
- e-commerce
- digital wallets
- mobile payment
- peer-to-peer
- modern banking
- over-the-top (OTT) messaging
- social media
- engagement applications
- social CRM
- dashboards
- data scientist
- Big Data