Xceedcc.com providers outsourcing services for international business
Xceed Contact Center - Xceedcc.com
Xceed Contact Center is an Egyptian-based provider of integrated customer contact for commercial and government clients worldwide. Named one of the ten rising stars in their industry by the International Association of Outsourcing Professionals, Xceed combines outstanding agents, the best technology, and solid infrastructure to provide world-class customer contact. Located in Cairo, Egypt's bustling capital, Xceed is located in Smart Village: a center of ICT (Information & Communication Technology) solutions that is fast becoming globally recognized.
Xceed is the IT arm of Telecom Egypt, the nation's largest telephone provider, and provides customer contact solutions to its 8.3 million customers. In that capacity, Xceed has incorporated the finest technology systems to optimize, live inbound and outbound call handling, as well as automated customer support applications.
Agents
Talent is at the core of this company's ability to meet your organization's needs, and Xceed has recruited the best contact center management talent in Egypt. Using the services of specialized European consultants, they've hired the most professional, well-educated, and dedicated contact center agents available in the Egyptian market.
Technology & Infrastructure
Behind the human touch that makes Xceed's customer contact great, the company employs a strong base of technology and infrastructure that ensures speed and reliability. In addition to the Smart Village's pre-existing infrastructure, Xceed utilizes redundant power, Internet, telecommunications and even employee transportation to create a dependable network.
Xceedcc Services
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- Basic data
- Data entry
- Records management
- Transcription
- Order management
- Basic voice
- Telemarketing
- Basic customer service
- Basic collection
- Specialized voice
- Advanced Collection
- Helpdesk
- Technical support
- Rules-based decision making
- Data processing related to insurance claims
- Tax management
- Any service that requires processing data according to specific rules and guidelines
Contact
- Tel: + (202) 3 776-3000
- Fax: + (202) 3 776-3001
- E-mail:
Address
- Km 28 Pyramids, Smart Village
- Cairo, Egypt
Languages
- English
- Français
Related Domains
External Links
- Alexa: Xceedcc.com
