Twenty4Help.com offers management solutions for contact centers and more
Title
twenty4help
Description
Vision and Mission
OUR MISSION is to create value for our clients and shareholders by providing innovative, knowledge-based services and by acting as the human interface between digital systems and their users - to increase the technical availability of digital systems substantially, to drive customer satisfaction to the max, and to be recognized as a market leader in this area is OUR VISION.
As more and more high-tech features find their way into everyday appliances like mobile phones and navigation systems, people find themselves confronted with more and more user problems. Every day someone, somewhere, is driven to exasperation while programming a video recorder or microwave oven, or by the cryptic error messages of a laser printer. With their patience already tested, the last thing these people need is a bland synthetic voice, providing standardised answers to non-standard questions.
twenty4help has a decidedly different vision. A vision which will put help at the fingertips of tomorrow’s users of larger technical appliances – in the form of a Direct Help button which connects automatically to a professional support line. Whatever the problem, the user will be put through to a competent partner, either online or over the phone (mobile and terrestrial). The number of customers calling for simpler, more reliable, yet also more sophisticated digital systems is increasing by the day. Moreover, no one has the patience or inclination to labour their way through pages of poorly written instructions. And thanks to twenty4help, they needn’t. Because we help users of digital systems focus on what counts. And not on remedying faults and problems.
Languages
English
Logos
