TheCallCenterSchool.com - web or seminar based training for Call Center professionals
Title
The Call Center School
Description
The Call Center School (TCCS) is a Tennessee-based company dedicated to the professional development of individuals in the call center industry. We offer a comprehensive curriculum of training programs to fit the needs of all personnel in the call center industry, including frontline staff, supervisors and team leaders, managers and directors, workforce planners, quality specialists, and industry vendors.
Training programs from The Call Center School can be delivered in whatever medium fits your needs. We provide traditional classroom training via public seminars or private on-site programs. TCCS offers the industry’s most comprehensive web seminar curriculum, with over 50 topics in seven professional tracks. Many topics are also available via self-paced e-learning via the Internet. We have also authored eight call center management books on a wide variety of call center management topics.
As a TCCS customer, you can choose from our standard training programs or we can customize a program to fit your unique needs. We firmly believe there is no “one size fits all” when it comes to training and education. We’re experts in learning about your business and designing a program that can support your efforts to improve performance, enhance service, and maximize profitability.
