SupportWare.co.uk
Title
Outsourcer Call Centers by Seymour Hunter
Description
We work for large corporates and small businesses, but the service ethos is the same. We provide a bespoke solution, which can mean anything from problem solving over the telephone to managing the complete repair of a piece of equipment.
Our initial aim is to understand the business processes, the product and the target audience. Once we have that knowledge we can offer a competitive solution. We may set up a technical help desk which allows us to rectify the majority of problems remotely. However, should a problem persist, we have the ability to pick from a variety of on-site maintenance solutions such as "advance exchange", "return to bench" or "on-site fix" in order to manage the call to a successful conclusion.
Some of our clients like discreet technical support, a seamless transition from them to us so the customer believes they are dealing with the client. We may adopt our clients technology or implement our own.
Languages
English
