SpeedyMail.com

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AFFINA

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It was in 1973 when we developed the industry's first dealer locator database that allowed customers to locate their nearest dealer or service center using a toll-free telephone number. A pioneer in the customer service support industry, the Company was the first to provide inbound toll-free customer service. Then Ruppman Marketing Services, the Company continued to shape an ever-growing customer service outsourcing industry with innovative service offerings and technologies, leading the evolution of the call center to the contact center. In 1998, the Company acquired AFFINA, a database management and marketing research company, to help position AFFINA as a one-stop-shop solution for customer relationship management.