ResponseTek.com UK-based provider of on-demand customer experience solutions.
Title
ResponseTek
Description
Customer Experience Management (CEM) is the practice of capturing customer experience information - whenever and wherever it occurs, delivering the information to the right people in the organization continuously in real-time, and facilitating tracking and implementation of business improvements based on the information.
What are customer experiences?
Customer experiences are created through various company touch points: direct mail, advertising, customer service agents, website, and online chat to name a few. Every time your customer calls your company, visits your store, sees your ad, or visits your website, it results in a customer experience.
Customer Experience Management solutions help you answer questions like: What was the customer experience during each interaction? Did your customer have a good or bad experience? Did we use our customer's information to initiate positive change?
Languages
English
Contact
Administrative:
-
- VANCOUVER BRITISH COLUMBIA
- CA V6B6J7
-
- (604) 484 2900
Registrant:
- Networks Corp, Responsetek
-
- VANCOUVER BRITISH COLUMBIA
- CA V6C 1T2
Logos
Additional Information
Related Domains
External Links
- Alexa: ResponseTek.com
- Business
- Customer Feedback
- Call Center Outsourcing
- Complaint Handling
- Complaint Software
- Complaints Management
- Contact Center
- Customer Experience Management
- Customer Insight
- Customer Interaction
- Customer Lifecycle
- Customer Loyalty
- Customer Service
- Customer Transactions
- Feedback Management
- Feedback Software
- Ivr
- Response Tek
- Software
- Touch Points
- Voice Of The Customer
- CUSTOMER FEEDBACK
- IVR
- ResponseTek