NCM Twenty Groups and Beyond - NCM Associates


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Central Services, Inc., as we were known in 1947, began as a way to manage the automotive dealerships in Kansas City, Missouri. As time passed, we recognized the need of our customers to gather information about how dealers outside the Kansas City area were doing business. How were they achieving success? What could they teach us, and what could we teach them in return? In direct response to these questions, Central Services, Inc. developed a process that enabled dealerships from around the country to exchange ideas, experiences and expertise. This process became known as the "20 Group" concept. The name of the company was changed to Nichols, Campbell & Morrow to honor the three individuals who engineered this innovative concept.
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