Itsj.com journals on IT including news, case studies, whitepapers

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The Henriksen/Butler Design Group, a leading office and home furniture dealer with offices in several Western states, previously used a Windows based contact manager to coordinate and manage the activities of its sales force. However, difficulties with the software, such as synchronization issues and the need to enter information in both the contact manager and Outlook, caused account managers to gradually stop using it.

This Yankee Group White Paper looks at the total cost of ownership (TCO) of deploying and integrating CRM and accounting/ERP applications. It concludes that on-demand (web-based) applications are typically half the total cost of traditional on-premise software.

Last month, I was in Boston for MIT’s annual Next Generation Computing and Wireless Technologies conference. This two day event is put on by the Industrial Liaison Program and provides commercial ventures the opportunity to get an early look at potentially useful technologies that can be licensed and integrated into products for the marketplace. This is truly a unique forum that successfully bridges the traditional cultural gap between academia and business interests.