InterNative.co.il
Title
Internative Solutions
Description
Internative Solutions is a leading provider of KRM (knowledge relationship management) web-enabled software solutions. The company was established in 1997 by a team of professional with strong background of intelligence disciplines.
Internative offers solutions for management and personalization of corporate knowledge in the contact center environment, with special focus on the telecommunications industry needs. The company's flagship product, Cortal™, is an innovative XML-based information management platform designed to enhance existing CRM applications. It is based on a unique proprietary infrastructure for the dynamic management of knowledge objects and the space of their interrelations. Internative's comprehensive suite of KRM solutions offers efficient processing of customer requests, enhanced time utilization for customer service representatives.
The company's solutions enable self-service through a variety of touch points, from telephone and fax to the Internet, e-mail and mobile devices, and employ novel technologies for personalization, visualization and information retrieval. As a result, service levels and customer loyalty rise and one-to-one marketing channels are established
