Crminfo.biz
Title
CRM Information Portal
Description
Excerpted from the website:
- Customer Relationship Management (CRM) is the science of finding, attracting, and retaining customers. CRM is at the core of any customer-focused business strategy and includes the people, processes, and technology associated with marketing, sales, and service. Today's hyper-competitive business environment, forces organizations to implement successful CRM strategies required to focus on a common view of the customer. This happens by using integrated information systems and contact center implementations that allow the customer to communicate via any desired communication channel. CRM is a core element in any customer-centric eBusiness strategy.
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