Carrie Gilbert
Company:ChiFoo.org
Position: Program Chair(Website Administrator)
Education:
- MS: Human-Computer Interaction, Rensselaer Polytechnic Institute, Troy, NY; 4.0 GPA (2003)
- BA: Digital Media Art, minor in Computer Science, San José State University, San José, CA; President’s List (1999)
Experience:
- Director of User Experience White Horse, Portland, OR (2005 - present)
- Managed small user experience team, provided performance reviews, and hired new team member; championed user-centered methodologies throughout organization; created new sales materials highlighting group’s expertise, leading to a marked increase in profitable research-driven engagements for the company; served as UX lead on key accounts including Columbia Sportswear, Knowledge Learning Corporation, and Celestial Seasonings; helped clients identify internal process improvements and move key workflows online; worked closely with varied client base (including B2B, healthcare, and consumer product verticals) to design innovative site architectures and easy-to-use online tools.
- Instructional Designer Via Training, Portland, OR (2004 - 2005)
- Collaborated with various stakeholders while designing content for web-based training modules; worked directly with clients such as Intel, HP, and Canon to determine course objectives; wrote detailed storyboards to guide the production process; conducted user tests and surveys to quantify usability and effectiveness of training sites.
- Graduate Research Assistant Rensselaer Polytechnic Institute, Troy, NY (2002 - 2003)
- Worked on federally funded “Connected Kids” project: Analyzed usability test and focus group data; translated data into prototypes, flow charts, and requirements documents; acted as liaison between technical and non-technical team members.
- Senior Content Designer Gemstar eBook Group, Redwood City, CA (2001 - 2002)
- Developed and documented formatting standards to assist Gemstar publishing partners produce XML-based ebook editions.
- Senior User Interface Designer Buylink, South San Francisco, CA (2000 - 2001)
- Designed intuitive interfaces and task paths for new site features; introduced and enforced site-wide UI standards; developed final HTML to hand off to programmers.
- Web Designer Cisco Systems, San Jose, CA (1999 - 2000)
- Assisted in redesign of Cisco’s highly visible intranet by designing prototypes for multiple rounds of usability testing, which ultimately led to a substantial increase in employee efficiency and company-wide savings.
- Marketing Communications Assistant Silicon Graphics, Inc., Mountain View, CA (1997 - 1999)
- Conducted divisional intranet needs analysis, ultimately resulting in improved site design and increased adoption education.
Skills:
- • User research: Qualitative and quantitative research methods for identifying end user goals and validating design decisions, including contextual inquiry, interviews, focus groups, task analysis, surveys, and usability testing.
- • Business analysis: Analysis and reconciliation of disparate design constraints, as identified through extensive interaction with end users, clients, technical team members, and other key stakeholders.
- • User experience and interaction design: Synthesis of research data into personas, scenarios, task flow diagrams, UML/OVID models, detailed page schematics/wireframes, and low- and high-fidelity prototypes.
- • Information architecture: Development of site architectures, detailed page layouts, navigation systems, and taxonomies; content audits and inventories.
- • Technical writing: Thorough documentation of system requirements, functional specifications, end-user instructional content, and error messaging to clearly communicate system behaviors to team members, clients, and end users professional activities.
- Speaker: “Designing persuasive documents,” presented at CHIFOO, Portland’s ACM/SIGCHI chapter (2007)
- Program chair and website administrator: CHIFOO (2006 - 2007)
- Invited panelist: “10 things you need to know about UI design,” presented by Leo Frishberg at SAO program (2006)
- Conference presentation: “Engineering creativity: the Bauhaus and the future of Technical Communication,” Proceedings of the 22nd Annual International Conference on Design of Communication, ACM press: 58-63 (2004)
- Published article: “Documents as prototypes: Designing written drafts for communication across cross-disciplinary teams,” IEEE Transactions on Professional Communication, vol. 46.4: 327-330 (2003)
