1and1.fr offers web hosting, dedicated servers & e-commerce solutions
1&1 Hébergement - Accueil
Excerpted from the website:
- “Notre but est d'être les premiers à mettre sur le marché des produits innovants et prometteurs à des prix compétitifs sans faire de compromis sur la qualité et la fiabilité de nos produits. Nous sommes des pionniers du Net et nous ne cesserons jamais d'agir en tant que tels.”
- Elgendorfer Strasse 57
- 56410 Montabaur GERMANY
- 1 & 1 Internet Ag
- +49 721913740, Fax: +49 497219137420
1&1 Internet (which might also be called 1 and 1 Internet or 1 & 1 Internet) is a piss-poor excuse for a service company, and I advise you to never use them for your web hosting, web site hosting, webhosting, internet service provider, or as your webhost. 1&1 Internet has possibly the worst customer support of any company I have ever dealt with in any industry. What follows is an e-mail I sent them this past weekend, to which I (of course) got no response from 1&1, not even from Andreas Gauger (Chairman of the Board), Ralph Dommermuth (Founder, CMO and CEO of United Internet, 1&1 Internet’s parent company), Achim Weiss (CTO).
What follows is an e-mail I sent to email@example.com, which (of course) went compleltley unanswered, in regard to the twenty seven (27) hours of downtime I had here at jeffcroft.com (and several other sites I host) late last week.
Update: About an hour after posting this, I got a response from 1&1 offering me a free month of hosting. Hard to say if this post had anything to do with it, but it sure feels a little contrived to me. While I wouldn’t really say they’ve made up for the frustration I dealt with, at least they did something. The e-mail they sent me is now included here, as well. Update #2 (March 4th): A week later, this entry is now the fourth result on a Google search for “1&1 Internet”. I don’t feel the least bit guilty. I gave them plenty of opportunity to make things right, and they wouldn’t do it (sorry, a free month isn’t good enough). http://www2.jeffcroft.com/blog/2006/feb/27/11-internet-is-the-devil/ http://www.google.com/search?q=complaints+1and1&hl=fr&rls=GGLJ%2CGGLJ%3A2006-25%2CGGLJ%3Afr