Implement Email Ticket System
(2) Implement Email Ticket System
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Description
Implement the OTRS email ticketing software recommended by
Why?
To implement a scalable solution for help, support, and catch-all emails sent to AboutUs.
Done When
-
The software has been installed - The software has been configured
- All staff has been trained
- Review if this works for everyone
Useful Links
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Discussion
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Task Lead
- Task Lead: Scott Keeler
Resource Estimate
- Pair Days: 2
- Dollar Cost @ PairDayCost per pair day:
Evaluator
- Evaluator:
Task Evaluation
- How the task went:
- Sign off Person:
- Sign off Date: