Difference between revisions of "Implement Email Ticket System"

('''Why?''')
(good English is alway a plus)
Line 11: Line 11:
 
* <s>The software has been installed</s>
 
* <s>The software has been installed</s>
 
* The software has been configured
 
* The software has been configured
* All staff has been trained
+
* All staff have been trained
 
* Review if this works for everyone
 
* Review if this works for everyone
 
  
 
=='''Useful Links'''==
 
=='''Useful Links'''==

Revision as of 07:25, 1 September 2007

(2) Implement Email Ticket System

back to OurWork

Description

Implement the OTRS email ticketing software

Why?

To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails.

Done When

  • The software has been installed
  • The software has been configured
  • All staff have been trained
  • Review if this works for everyone

Useful Links

>

Discussion

>

Task Lead

Resource Estimate

Evaluator

  • Evaluator:

Task Evaluation

  • How the task went:
  • Sign off Person:
  • Sign off Date:


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