Difference between revisions of "Implement Email Ticket System"
Scott Keeler (talk | contribs) (→'''Why?''') |
Scott Keeler (talk | contribs) (good English is alway a plus) |
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* <s>The software has been installed</s> | * <s>The software has been installed</s> | ||
* The software has been configured | * The software has been configured | ||
− | * All staff | + | * All staff have been trained |
* Review if this works for everyone | * Review if this works for everyone | ||
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=='''Useful Links'''== | =='''Useful Links'''== |
Revision as of 07:25, 1 September 2007
(2) Implement Email Ticket System
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Description
Implement the OTRS email ticketing software
Why?
To implement a scalable solution for staff and community members to respond to and track help, support, and catch-all emails.
Done When
-
The software has been installed - The software has been configured
- All staff have been trained
- Review if this works for everyone
Useful Links
>
Discussion
>
Task Lead
- Task Lead: Scott Keeler
Resource Estimate
- Pair Days: 2
- Dollar Cost @ PairDayCost per pair day:
Evaluator
- Evaluator:
Task Evaluation
- How the task went:
- Sign off Person:
- Sign off Date: