InfluenceUsOrganizingTheProcess - Revision history

Saad Saeed: /* one to one */ Commenting

2008-03-11T13:26:55Z

‎one to one: Commenting

Saad Saeed: /* one to one */ Commening

2008-03-11T13:17:53Z

‎one to one: Commening

Asad Mahmood Butt: /* Example Comment in the InfluenceUs section after CompostUs */ in connect us also

2008-03-11T07:55:36Z

‎Example Comment in the InfluenceUs section after CompostUs: in connect us also

Asad Mahmood Butt: /* recommendations */ recommendation

2008-03-11T06:25:53Z

‎recommendations: recommendation

Asad Mahmood Butt: /* Example Comment in the InfluenceUs section after CompostUs */

2008-03-11T06:23:43Z

‎Example Comment in the InfluenceUs section after CompostUs

TedErnst: /* one to one */ formatting

2008-03-10T22:16:21Z

‎one to one: formatting

TedErnst: formatting

2008-03-10T22:14:26Z

formatting

TedErnst: /* one to one */ some comments

2008-03-10T22:11:57Z

‎one to one: some comments

Kasey: /* recommendations */

2008-03-10T22:06:05Z

‎recommendations

Kasey: /* recommendations */ video

2008-03-10T22:05:41Z

‎recommendations: video

@@ Line 49: / Line 49: @@
 *** Currently we are having about 3 delighted to every 2 frustrated comments. We can watch for unconstructive frustrated during our regular RC or just by going through the [[InfluenceUs Log]] should work.
 *** In future, we can (after the CompostUs), this part can also be automated by giving an option to the website owner or somebody else to "Report Abuse" or "Report Unconstructive" comments.  This will show up in the log or we can even have an email sent to us whenever someone reports a problem.
 ** Next actions
 *** ''One point of view is that this is our '''only''' commitment right now, and that we don't even have to be contacting companies.  Agree?''
@@ Line 126: / Line 127: @@
 ## The reply button needs tweaking as well so it throws window focus to the top. --[[User:Saad_Saeed|Sa'ad]] <sup>: [[User talk:Saad_Saeed|msg me]] : [[Special:Emailuser/Saad_Saeed|email]] :</sup> 23:29, 3 March 2008 (PST)
 # InfluenceUs does not work in Firefox3 beta3. I know its in beta, but we wanna keep it on the radar that our stuff works.
 # InfluenceUs comments cannot be replied to directly from user pages where all of them are listed. One has to go to the domain page itself where the comment was left and only then the reply function works. --[[User:Saad_Saeed|Sa'ad]] <sup>: [[User talk:Saad_Saeed|msg me]] : [[Special:Emailuser/Saad_Saeed|email]] :</sup> 23:29, 3 March 2008 (PST)
 # No cursor in FF when replying to comment. --[[User:Saad_Saeed|Sa'ad]] <sup>: [[User talk:Saad_Saeed|msg me]] : [[Special:Emailuser/Saad_Saeed|email]] :</sup> 23:34, 3 March 2008 (PST)

@@ Line 57: / Line 57: @@
 ** Next actions - ''This is today a one to one process and as such, is only about piloting a future automated process.''
 ***   What have we learned so far?
 *** Only after we have answered the above question: Before we do any more, let's clearly say what we hope to learn.

@@ Line 75: / Line 75: @@
 ==== Example Comment in the InfluenceUs section after CompostUs ====
-Instead of leaving the InfluenceUs section empty after the CompostUs, we should have an example comment in it.  The obvious advantages of this little move will be 1) it will make it clear at first sight what this section is all about. 2) It will encourage people to add there their own comment.
+Instead of leaving the InfluenceUs section empty after the CompostUs, we should have an example comment in it.  The obvious advantages of this little move will be 1) it will make it clear at first sight what this section is all about. 2) It will encourage people to add there their own comment. ( This should be done in the [[ConnectUs]] section also).
 ==== recommendations ====

@@ Line 80: / Line 80: @@
 # Teach how to leave reviews:
 # Via video, screencasts: from user/editor perspective AND from that of the company (how to respond, and why bother to...)
 :::Next step storyboard the films (one for company and one for customers)

@@ Line 73: / Line 73: @@
 *** Update the Getting Started guide with an example showing Promote Me to work. i.e. someone leaving a constructive delighted comment and a constructive frustrated comment, and underneath it a response from the company.
 * Companies pay money not because they like to pay it but because they ''have to''.  They pay money because they know their message will get to people who trust the people they are paying.  Our focus therefore, should be the people to come to us rather than the companies that pays us because again, they are paying us because we can convey their message to people in a credible way.  It turns out that we two ways of keeping the sponsors on our side.  First, don't let anybody say against them.  Second, allow people to say what they want about them and make your sponsor pay you for what he wants to say to them.  The reason I think this second one is a good option is that this preserves our strength to be a two way communication platform.  Even more importantly, what reason do the visitors have to visit our website if we don't allow them to say all they want to, and consequently, what's the reason for the sponsors to pay us?  To sum this up, it's the visitors that are our strength, and they make sure that the sponsors keep wanting to pay us.
 ==== recommendations ====

@@ Line 55: / Line 55: @@
 *** Contacting companies one by one is a learning process that will inform how we do the automated process, once that's ready.  This is not for long-term, just to learn, short-term.  We have and will have maybe 2 months worth of InfluenceUs comments from when we rolled it out until we have the new system.  So let's work on those as a learning experience.
 *** We are going to have a new system at the back end soon which will allow us to send emails to the companies which have been Influenced so this will be "zero to one" rather than "one to one" and we don't need to worry about it.  That's the long term thing and the dev people think this email will reach in to 70% people (which is more than satisfactory).
-** Next actions
+** Next actions - ''This is today a one to one process and as such, is only about piloting a future automated process.''
-*** ''This is today a one to one process and as such, is only about piloting a future automated process.  What have we learned so far, and before we do any more, let's clearly say what we hope to learn.''
+***   What have we learned so far?
 ==== Engagement? ====

@@ Line 45: / Line 45: @@
 ==== one to one ====
 There are two different '''one to one''' issues.
-* '''Watching Changes for unconstructive frustrateds'''
+* '''Watching Changes for unconstructive frustrateds''' - ''One point of view is that this is our '''only''' commitment right now, and that we don't even have to be contacting companies.  Agree?''
 ** Currently we are having about 3 delighted to every 2 frustrated comments. We can watch for unconstructive frustrated during our regular RC or just by going through the [[InfluenceUs Log]] should work.
 ** In future, we can (after the CompostUs), this part can also be automated by giving an option to the website owner or somebody else to "Report Abuse" or "Report Unconstructive" comments.  This will show up in the log or we can even have an email sent to us whenever someone reports a problem.
-* '''Contacting companies''' -How does this drive engagement in the short term?
+* '''Contacting companies''' - ''This is today a one to one process and as such, is only about piloting a future automated process.  What have we learned so far, and before we do any more, let's clearly say what we hope to learn.''
 ** Contacting companies one by one is a learning process that will inform how we do the automated process, once that's ready.  This is not for long-term, just to learn, short-term.  We have and will have maybe 2 months worth of InfluenceUs comments from when we rolled it out until we have the new system.  So let's work on those as a learning experience.
 ** We are going to have a new system at the back end soon which will allow us to send emails to the companies which have been Influenced so this will be "zero to one" rather than "one to one" and we don't need to worry about it.  That's the long term thing and the dev people think this email will reach in to 70% people (which is more than satisfactory).

@@ Line 68: / Line 68: @@
 ==== recommendations ====
-# Once we agree on what we want InfluenceUs to be, let's make a video that shows up the first time someone clicks '''InfluenceUs'''.  This video will explain how it works.  If needed, we can also make a different video for companies, for how they should interact with this and incorporate it into the email we send to them when they have been influenced.
+# Teach how to leave reviews:
-#* WOW!!! I think this is such a great idea!
+# Via video, screencasts: from user/editor perspective AND from that of the company (how to respond, and why bother to...)
 ==== comments ====