TotalCustomerServiceTraining.com
Title
Customer Service Articles, Dealing with Difficult Customers, Call Center Training Supervisory Training
Description
Excerpted from the website:
- My customer service representatives have two customers really - the end user customer and the franchisee -- and we have to keep both happy. Often, when we reach an impasse, we offer to split the difference with the customer. For example, when the customer is wrong and we don't owe them a refund, but they are still every unhappy and argue that our policy wasn't clear, we simply offer to split the difference to get them off of the phone. Would you recommend this or do you think we should seek other solutions?
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- 809 S. Aster Ave
- Broken Arrow OK 74012 US
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