TBCSolutions.com
TBC Solutions Inc
TBC Solutions, Inc. is a small business with almost a decade of experience in the areas of technical writing, editing and publishing, strategic planning, outreach and facilitation. TBC Solutions has an Indefinite Delivery/Indefinite Quantity (IDIQ) Contract (PDF) for writing support services and has provided technical writing and editing services to various federal government agencies and prime federal contractors.
Quality Statement
"TBC Solutions maintains a 100% customer satisfaction goal for all of its customers. In order to achieve this goal, TBC Solutions conducts regularly scheduled meetings or teleconferences with the customer to ensure that TBC Solutions has a clear ongoing understanding of the customer requirements and expectations regarding Delivery/Task Order services and/or products. TBC Solutions also conducts a formal client assessment after completion of required services or delivery of products. The purpose of this assessment is to gather information regarding the client’s satisfaction with performance on the Delivery/Task Order and the quality of services performed and/or products delivered. The results of the client assessment are documented and are used by TBC Solutions to measure its overall quality performance and identify areas where quality improvement is required. For Delivery/Task Orders having extended periods of performance, TBC Solutions may conduct one or more interim client assessments in addition to the final assessment. If at any time during the performance of a Delivery/Task Order, TBC Solutions receives a complaint from the customer regarding personnel assigned to the project, or with the quality of ongoing services, TBC Solutions will immediately implement whatever changes are requested by the customer."
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Services
- Production of annual Performance and Accountability Reports and associated Performance and Accountability Highlights publications for Federal Agencies, including oversight of the professional printing of these documents.
- Development and preparation of national strategic plans and initiatives, implementation plans, standard operating procedures, work instructions, guidance documents, and stakeholder presentations related to technical, management, and business processes.
- Development and implementation of process improvement models.
- Development of marketing, outreach, and public relations tools, methods, and messages.
- Facilitation of stakeholder working groups for the purposes of fact gathering, consensus building, dispute resolution, and strategic planning.
- Design, layout and publication/printing of annual plans and reports, strategic plans, brochures, briefing materials (including PowerPoint presentations), evaluation reports, and program performance reports.
- Writing and editing of technical and non-technical reports, procedures, instructions, and presentations for accuracy, consistency, readability, grammar, spelling, punctuation, sentence and paragraph construction, and usage of acronyms.
- Preparation of text, graphics, tables, photographic images, maps, statistics, and illustrations incorporated into professional publications for printing and Internet web site publication, in accordance with Government Printing Office specifications and Section 508 compliance.
- Preparation of reports, plans, brochures, procedures, instructions, manuals, and presentations in both hard copy and electronic formats.
Clients
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TBC Solutions Inc. has carried out services for various federal agencies and inter-agency organizations. Publications for federal agencies have targeted audiences which have included senior departmental managers, inter-agency organizations, the United States Congress, the Office of Management and Budget, the President of the United States and the American public.
Address
- PO Box 988
- 210 N Charles G Seivers Blvd
- Clinton, TN 37717
Contact
- Christopher Potter
- Email:
- Tel:(865) 256-1193
- Fax:(865) 457-1361
People
Writers at TBC Solutions have degrees or experience in the fields of environmental geology, forestry, chemistry, biology, pharmaceuticals and medicine, while the support staff have experience in communications and public relations, graphic design for print and web and page layout (Quark and Adobe In-Design).
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Sample Publications
- 2005 Department of Interior Executive Summary
- 10-year Comprehensive Strategy Implementation Plan
- Comprehensive National Strategy for Use of Aviation Resources in Wildland Fire Management
- 2006 Bureau of Indian Affairs Performance and Accountability Report
