SSBG.com.cn
Company intro:
SSBG supplies IT solutions, services and support to companies operating in or expanding to the lucrative asian markets. All of your IT needs can be met by our team, our multi-lingual support, online ticketing system and remote services. Have you got an IT problem? SSBG has the solution!
Product/services:
Managed Escalation Process
All Requests & Incidents go through an established ITIL-based process controlled by an Experienced Technical Manager
Phone & Online Helpdesk
Single Point of Contact in English & Chinese for all technical support via our Call Center & Online Support Desk
Online Ticketing & Tracking System
Monitor the status of On-Going Tasks & Troubleshooting Activities, aswell as Service Activity Reports via our easy to use Online Customer Portal
24/7 Sys. Monitoring
Real-Time Monitoring of Critical Systems & an online portal for customers to check Up-Time and Activity Metrics
Hardware & Software Sourcing and Integration
In-House Purchasing for common business IT Systems & Software and Installation & setup services
Clear & Concise Documentation
Structured & Information Dense Documentation for all Managed Systems & Project Activities
Contact
Click here to contact SSBG IT Solutions.
