NancyFriedman.com
Title
Customer Service Training - DVDs | Workshops | eLearning | Keynote Presentations | Courseware
Description
T elephone Doctor® Customer Service Training offers realistic and functional products and services which help businesses improve the way they communicate with customers. We're headquartered in an office park about 10 miles northwest of St. Louis. Our team of 30 dedicated Account Executives and Support Staff are eager to learn more about your training needs and find out exactly which skills you're interested in improving.
From humble beginnings: In 1982, Nancy Friedman phoned her insurance agent and told him, "Cancel all my policies!" She was upset after experiencing repeated episodes of poor service from his staff. For most of us, the story might have ended there. Instead, Nancy's agent pleaded with her to visit his office and conduct a training course to teach his staff to handle customers in the same great manner that Nancy had developed over the years for Weatherline, Inc., an advertising company she and her husband Dick founded. Combining these service techniques with delivery skills she acquired from her professional theatre background, Nancy's presentation proved to be extremely entertaining and effective.
She was soon invited to train over 300 employees at a newspaper in Iowa. It was after one of these sessions that the Editor of the newspaper approached Nancy and congratulated her by saying, "You've sure got all the cures...you're the Doctor...you're the Telephone Doctor!" After a series of Fortune 500 corporations repeatedly hired her to conduct her workshop, she and Dick formed a company to market these skills. Before long, Nancy had a full time career delivering workshops to corporations and associations across the country.
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