InContact.com offers call center software, solutions and information.
inContact is a call center software solution. It includes a variety of features including: Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Call Center Agent Training and Voice over Internet Protocol (VoIP).
inContact.com is a great resource for anyone interested in the technology used by call centers, whether you run a call center, work in a call center or are just interested in call center software. The inContact Community has blogs and forums dealing with popular call center topics as well as offers support for new and existing in contact users.
inContact's call center software is an example of SaaS, Software as a Service, delivery model. The SaaS business model uses technology as a customer service tool. Ebay, Google and Salesforce.com are all examples of SaaS companies. The popularity of SaaS companies is growing because they are cost effective and efficient.
inContact Call Center Software
inContact's software is fully customizable and offers call center solutions in all of the following areas:
- Connectivity
- Contact Handling
- Contact Distribution
- Agent Optimization
- Solutions for Specific Call Center Needs
Customer Feedback
mett.in As a fast growing company, ClearPlay, wanted to conserve money without compromising customer service. CearPlay didn't have the resources or technical staff on site to maintain an in house operating system.
The solution was inContact. ClearPlay choose inContact as it's call handling system for tech support, customer service and sales, skills-based routing, sophisticated reporting and training and hiring tools. Read Entire Call Center Customer Spotlight
Address
- 7730 S. Union Park Avenue, Suite 500
- Salt Lake City, UT 84047
Contact Us
- Sales Phone: 1.866.965.7227
- Main Phone: 1.801.320.3200/1.800.999.7691
- Email:
- Website: inContact- Call Center Software
