GreatBrook.com - helps manage the information flows in organizations
Title
Create a Survey - Survey Questionnaire Design
Description
Excerpted from the website:
- During his decade as an Information Systems Consultant in Digital Equipment's field service organization, Great Brook's principal, Fred Van Bennekom, was perplexed by a seeming contradiction. Field service engineers had incredibly tight bonds with customers. (In fact, one former engineer said that if he told customers to put toothpaste on their computer, they would!) Yet, these tight bonds were not fully leveraged by the company for information about product use, product performance, or customer needs. Fred's academic research focused on customer feedback practices, both feedback from customers to service organizations about service quality and feedback from the service organization to product developers about product performance. For the past decades he has been helping companies translate these lessons into business practice.
Languages
English
Address
- Bolton MA 01740 US
Contact
- 421 Main St #101 01740
-
- +1 978 779 6312
Additional Information
Related Domains
External Links
Categories:
- Customer
- Loyalty
- Programs
- Amazon Associates Program
- Analytical Market Research
- Attendee Satisfaction
- Business Decisions
- Business Services
- Business Solutions
- Business Surveys
- Business Tools
- CRM
- CRM Analytics
- Client Satisfaction Surveys
- Conduct Surveys
- Conference Feedback
- Create Surveys
- Customer Feedback
- Customer Research
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Support
- Customer Survey
- Demographic Research Tools
- Design For Maintainability
- Design For Supportability
- Design For Usability
- Ebusiness
- Ebusiness Solutions
- Emarketing
- Employee Commitment
- Employee Satisfaction
- Employee Satisfaction Surveys
- Eresearch
- Event Planning
- Feedback
- Feedback Surveys
- Financial Services Surveys
- Internet Research
- Maintainability And Reliability
- Maintainability Engineering
- Market Research
- Marketing Services
- Marketing Strategies
- Marketing Surveys
- Marketing Tools
- Online Businesses
- Online Market Studies
- Online Research
- Online Surveys
- Opportunities
- Partners Programs
- Pop Up Surveys
- Product Reliability
- Product Supportability
- Real-time Survey Results
- Reliability
- Sample Questionnaires
- Serviceability
- Survey Book
- Technical Support
- Usability