GasLogsNow.com
Title
FireplacesNow.com: For gas fireplaces, electric fireplaces, wood burning fireplaces and stoves
Description
If for any reason you are unhappy, dissatisfied or frustrated, tell us! We won't put up with mediocre service and will take care of your needs promptly and efficiently. We are always looking for ways to improve our service and product offerings in every way we can. Please tell us how we can better serve you, our valued customer!
Returns and Refunds
FireplacesNow.com wants you to be satisfied with your purchase. Return instructions are available by e-mail. All returns must be in original factory condition. Return shipments must be prepaid by customer returning merchandise. We don't accept COD shipments. Return Merchandise Authorization (RMA) number must be obtained through a Customer Service Representative by E-mail at returns@FireplacesNow.com. Returned packages will not be accepted without the RMA number on the outside of the package. Due to the nature of our products, we are not able to return inventory to our vendors, therefore, we must charge a 15% re-stocking fee on all non-defective returns. Customer CAN NOT return burnt, used, or special order items. Please note that we cannot refund shipping costs. New merchandise may be returned or exchanged within 30 days of purchase. We will notify you via e-mail of your refund once we have received and processed the returned item. We will not issue credits until the merchandise has been received and inspected. All products must be returned in the original carton.
If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.
