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Software UI Design:How to Build and Manage a High-performance UI Design Team Upcoming from Wiley Press, December 2007 "Incorporating Pragmatic Usability Testing in an Agile Test Plan,"TISQA Software Testing Conference and Expo October 2005 (www.tisqa.org) "Rethinking the Path to Usability" IT Pro Magazine, IEEE Computer Society, May-June '04 Read an excerpt here..