CustomerExperienceCenter.org
Title
Home - Amdocs - Customer Experience Center
Description
Excerpted from the website description:
- An intentional customer experience is built from each and every interaction between a customer and a service provider. It is built with a purpose. An intentional customer experience is personalized, in that it recognizes who the customer is and the extent of their relationship with the service provider. An intentional customer experience is also immediately valuable, providing the customer with a solution to their problem, an answer to their inquiry, or a better way for them to manage their account. Finally, an intentional customer experience encourages a customer to participate in the brand.
