informs Customer Management professionals and ognaizations


CMP Call Center Network


About ICMI

ICMI is a global leader in call center consulting, training, publications and membership services. ICMI’s mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry’s most trusted resource for:

Now part of the CMP Media family, ICMI was established in 1985 and was first to develop and deliver management training customized for call centers. Through constant innovation and research, ICMI’s training has become the industry’s gold standard, and is recommended by 99.3% of those managers who have experienced its value first-hand. Over the years, ICMI has become the industry’s leading provider of membership services with an impressive line-up of call center management resources, including instant access to prominent research, expert advice and career development tools, and a networking forum that spans more than 40 countries worldwide. ICMI is not associated with, owned or subsidized by any industry supplier—its only source of funding is from those who use its services.




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